Shipping Policy
At Clara & Hayes Savannah, we are committed to providing a smooth, reliable, and transparent delivery experience for every order.
Below you’ll find detailed information regarding our shipping process, delivery timelines, and tracking procedures.
Shipping Methods
All orders are shipped using trusted carriers such as UPS and other reputable logistics partners to ensure safe and timely delivery.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number so you can follow your shipment in real time.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
During peak periods, seasonal promotions, or sales events, processing times may be slightly extended. However, we always strive to prepare and ship orders as efficiently as possible.
Shipping Costs
We offer complimentary shipping within the United States.
At Clara & Hayes Savannah, we believe in transparent pricing — no hidden fees at checkout.
Delivery Time
Estimated delivery time within the United States: 5–10 business days.
Please note that delivery times may vary slightly depending on your location and local carrier schedules. While we work closely with our shipping partners, transit times are ultimately determined by the carrier.
Order Tracking
As soon as your order ships, you will receive a shipping confirmation email including your tracking number and a direct link to monitor your package.
If you have not received tracking details within 48 hours of placing your order, please check your spam or junk folder. If you still cannot locate the email, contact us at:
Incorrect Address or Delivery Issues
Please ensure that all shipping information is accurate at checkout.
Clara & Hayes Savannah is not responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.
If a package is returned to us due to address errors, reshipment costs may apply.
Damaged or Missing Packages
If your order arrives damaged or if any items are missing, please contact our customer service team immediately at:
Include your order number and clear photos (if applicable).
We will review your case promptly and arrange a suitable resolution, whether replacement or refund.
International Shipping
We currently ship internationally to selected countries.
Please note that customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. We recommend checking with your local customs authority before placing an international order.
Contact Us
For any questions regarding shipping or delivery, please contact our support team at:
We are always here to ensure your experience with Clara & Hayes Savannah is seamless from checkout to delivery.